Warranty Information


LancoTeck currently provides a 1-year limited warranty as a standard offering on the LancoTeck Products

 

Customer satisfaction is of the utmost importance to LancoTeck. Most LancoTeck Eyewears ship with a 1-year limited warranty which covers the hardware and select accessories.

 

General

This Limited Warranty applies to the LancoTeck-branded hardware products sold by or leased from LancoTeck , its worldwide subsidiaries, affiliates, authorized resellers, or country distributors (collectively referred to in this Limited Warranty as "LancoTeck") with this Limited Warranty (“LancoTeck Product”).

These terms and conditions constitute the complete and exclusive warranty agreement between you and LancoTeck regarding the LancoTeck Product you have purchased or leased. These terms and conditions supersede any prior agreements or representations, including representations made in LancoTeck sales literature or advice given to you by LancoTeck or an agent or employee of LancoTeck that may have been made in connection with your purchase or lease of the LancoTeck Product. No change to the conditions of this Limited Warranty is valid unless it is made in writing and signed by an authorized representative of LancoTeck.

 

Warranty Disclaimer

EXCEPT AS EXPRESSLY SET FORTH IN THIS LIMITED WARRANTY AND TO THE GREATEST EXTENT ALLOWED BY LAW, LANCOTECK MAKES NO OTHER REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED REPRESENTATIONS, WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND NON-INTERFERENCE. LANCOTECK DOES NOT WARRANT THAT YOUR USE OF THE LANCOTECK PRODUCT WILL BE UNINTERRUPTED OR ERROR-FREE. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD, TO THE GREATEST EXTENT ALLOWED BY LAW. SOME STATES OR COUNTRIES DO NOT ALLOW A LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR CONSUMER PRODUCTS. IN SUCH STATES OR COUNTRIES, SOME EXCLUSIONS OR LIMITATIONS OF THIS LIMITED WARRANTY MAY NOT APPLY TO YOU.

 

Warranty Period

The warranty period for LancoTeck  Products is one (1) year from the date of product purchase or longer if you have purchased an extended warranty. The Limited Warranty Period starts on the date of purchase or lease from LancoTeck. Your dated sales or delivery receipt, showing the date of purchase or lease of the product, is your proof of the purchase or lease date. You may be required to provide proof of purchase or lease as a condition of receiving warranty service.

 

Warranty Coverage

LancoTeck warrants that the LancoTeck Product and all the internal components of the product that you have purchased or leased from LancoTeck are free from defects in materials or workmanship under normal use during the Limited Warranty Period. You are entitled to warranty service according to the terms and conditions of this document if a repair to your LancoTeck Product is required within the Limited Warranty Period. This Limited Warranty extends only to the original purchaser or lessee of this LancoTeck Product and is not transferable to anyone who obtains ownership or use of the LancoTeck Product from the original purchaser or lessee.

 

Repair or Replacement

LancoTeck products are manufactured using new materials or new and used materials equivalent to new in performance and reliability. Spare parts may be new or equivalent to new. Spare parts are warranted to be free from defects in material or workmanship for thirty (30) days or for the remainder of the Limited Warranty Period of the LancoTeck Product in which they are installed, whichever is longer.

During the Limited Warranty Period, LancoTeck will repair or replace the defective component parts or the LancoTeck Product. All component parts or hardware products removed under this Limited Warranty become the property of LancoTeck. The replacement part or product takes on either the Limited Warranty status of the removed part or product or the thirty (30) day limited warranty of the spare part. In the unlikely event that your LancoTeck Product has a recurring failure, LancoTeck, at its discretion, may elect to provide you with a replacement unit of LancoTeck's choosing that is at least equivalent to your LancoTeck Product in hardware performance. LancoTeck reserves the right to elect, at its sole discretion, to give you a refund of your purchase price or lease payments (less interest) instead of a replacement. THIS IS YOUR EXCLUSIVE REMEDY FOR DEFECTIVE PRODUCTS. HOWEVER YOU MAY ALSO HAVE OTHER RIGHTS THAT MAY VARY FROM STATE TO STATE OR FROM COUNTRY TO COUNTRY.

 

Software and Data

YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. BEFORE RETURNING ANY UNIT FOR SERVICE, BE SURE TO BACK UP DATA AND REMOVE ANY CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION. LANCOTECK IS NOT RESPONSIBLE FOR DAMAGE TO, LOSS OF, OR DISCLOSURE OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA. LANCOTECK IS NOT RESPONSIBLE FOR THE RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED BY LANCOTECK WHEN THE PRODUCT IS MANUFACTURED.

LANCOTECK DOES NOT WARRANT SOFTWARE PRODUCTS, INCLUDING ANY SOFTWARE PRODUCTS OR THE OPERATING SYSTEM PREINSTALLED BY LANCOTECK.

 

Warranty Exclusions

This Limited Warranty does not extend to:

(a) Expendable parts;

(b) Any product from which the serial number has been removed or altered;

(c) Cosmetic damage or ordinary wear and tear;

(d) Damage or non-functionality that results from (i) failure to follow the instructions that came with the product; (ii) accident, misuse, abuse, or other external causes; (iii) operation outside the usage parameters stated in the then current user documentation for the product; or (iv) use of parts not manufactured or sold by LancoTeck; or

(e) Damage or non-functionality due to modifications or service by anyone other than (i) LancoTeck, (ii) a LancoTeck authorized service provider, or (iii) your own installation of end-user replaceable LancoTeck or LancoTeck-approved parts.


Limitation of Liability

IF YOUR LANCOTECK PRODUCT FAILS TO WORK AS WARRANTED ABOVE, YOUR SOLE AND EXCLUSIVE REMEDY SHALL BE REPAIR OR REPLACEMENT. LANCOTECK'S MAXIMUM LIABILITY UNDER THIS LIMITED WARRANTY OR RELATED IN ANY WAY TO THE LANCOTECK PRODUCT IS EXPRESSLY LIMITED TO THE LESSER OF THE PRICE YOU HAVE PAID FOR THE PRODUCT OR THE COST OF REPAIR OR REPLACEMENT OF ANY HARDWARE COMPONENTS THAT MALFUNCTION IN CONDITIONS OF NORMAL USE.

LANCOTECK SHALL NOT BE LIABLE FOR ANY DAMAGES CAUSED BY THE PRODUCT OR THE FAILURE OF THE PRODUCT TO PERFORM, INCLUDING ANY LOST PROFITS OR SAVINGS OR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES. LANCOTECK SHALL NOT BE LIABLE FOR ANY CLAIM MADE BY A THIRD PARTY OR MADE BY YOU FOR A THIRD PARTY.

THIS LIMITATION OF LIABILITY APPLIES WHETHER DAMAGES ARE SOUGHT, OR A CLAIM MADE, UNDER THIS LIMITED WARRANTY OR AS A TORT CLAIM (INCLUDING NEGLIGENCE AND STRICT PRODUCT LIABILITY), A CONTRACT CLAIM, OR ANY OTHER CLAIM. THIS LIMITATION OF LIABILITY CANNOT BE WAIVED OR AMENDED BY ANY PERSON. THIS LIMITATION OF LIABILITY WILL BE EFFECTIVE EVEN IF LANCOTECK KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF ANY SUCH DAMAGES. THIS LIMITATION OF LIABILITY, HOWEVER, WILL NOT APPLY TO CLAIMS FOR PERSONAL INJURY.

 

Software Technical Support

Software technical support is defined as assistance with questions and issues about the software that was either preinstalled by LancoTeck on the LancoTeck Product or that was included with the LancoTeck branded product at the time of your purchase or lease of the product. Technical support for software is available for the duration of your warranty period. Your dated sales or delivery receipt, showing the date of purchase or lease of the product, is your proof of the purchase or lease date. You may be required to provide proof of purchase or lease as a condition of receiving software technical support. After the first ninety (90) days, technical support for software that was either preinstalled by LancoTeck on the LancoTeck Product or included with the LancoTeck Product at the time of your purchase or lease of the product is available for a fee.

 

Warranty Transfer to Another Country

LancoTeck is not responsible for any handling fees, tariffs, or import duties that may be incurred in transferring the Products.

 

Contact LancoTeck

You may contact LancoTeck at mailto:info@LancoTeck.com.

Dead On Arrival (DOA) Product: System Failure Out of the Box
For guidelines on DOA reporting, verification and resolution,
 click here.


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